DEAR RUTH

Card payments will take 24hours to be reflected on your customer account. Unless you receive the error message “3ds authentication failed”, the payment has been received.

If you receive the “3ds authentication failed” error message, using a different computer and/or browser may resolve the issue.

Unfortunately, this is a security feature that is not under our control. Alternative payment methods are bank transfer or cheque. For payment details, please visit https://www.filmbankmedia.com/licences/stsl/card-payment-issues/.